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Terms and conditions

Terms of sale

The owner of the online store kodutehnika.ee (hereinafter the Online Store) is OÜ Kodutehnika Grupp (registration code 12178810), located in Harju county, Tallinn, Kesklinna district, Magdaleena tn 3, 11312.

Validity of the sales contract, product and price information

The terms of sale apply to the purchase of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. The price includes a fee for delivering the goods. All prices of the goods sold in the online store are in euros.
The fee for the delivery of the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when placing the order.
Information about the item is provided in the Webshop directly next to the item.

Formalization of the order

To order the product, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and choose the appropriate method of product delivery. The amount of the fee is then displayed on the screen, which can be paid safely through the following payment methods:
Pay at the bank (bank links): Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay
Installment payment: AS Inbank Finance
NB! When paying with a bank link, be sure to press the "Back to the merchant" button on the bank's page.

Payments are mediated by Montonio Finance UAB. Payment takes place outside the Webshop in a secure environment - when paying with a bank link, in the secure environment of the respective bank, when paying in the secure environment of Montonio Finance UAB. The seller does not have access to the customer's bank and credit card data. The contract enters into force from the receipt of the amount to be paid into the online store's current account.
The owner of the online store is the controller of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS. , the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned without delay, but no later than within 14 days of sending the notice.


The goods are sent to the following countries: Estonia
To receive the goods, the buyer has the following options: by courier to the house, InstaCargo, I will pick up from the warehouse myself
The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia generally arrive at the destination specified by the buyer within 3 working days from the entry into force of the sales contract.
In exceptional cases, you have the right to deliver the goods within 45 calendar days.

Right of Withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity. is necessary to verify the nature, characteristics and functioning of the goods in the same way as it is allowed to test the goods in a physical store. Consumables (printer accessories, cd/dvd blanks, etc.), computer games, software and body care and hygiene products are not eligible for return if the buyer has opened the product packaging. or it shows signs of use or wear, the Online Store has the right to reduce the return fee according to the decrease in the value of the goods.
To return the goods, you must submit a withdrawal from the purchase of the goods by writing a withdrawal statement to the e-mail address info@kodutehnika.ee within 14 days of receiving the goods at the latest.
The costs of returning the goods are borne by the buyer, unless the reason for the return is that the product to be returned does not match the one ordered (e.g. a wrong or defective product).
The buyer must to return the goods within 14 days following the submission of the application or to provide proof that he has handed over the goods to the carrier of the goods during the aforementioned period.
Upon receipt of the goods to be returned, the online store returns to the buyer immediately, but no later than 14 days after receiving the withdrawal application, all of the contract from the buyer fees received on the basis of.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided evidence that he has returned the item, whichever occurs first.
If the buyer is has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Webshop, the Webshop does not have to refund the cost to the consumer that exceeds the cost associated with the usual delivery method. due to marked significantly below the market price of the goods.

Right to lodge a claim

The online store is responsible for the non-compliance of the goods sold to the buyer with the contract conditions or a defect that already existed at the time of handing over the item and that appears within two years from the handing over of the goods to the buyer. During this 1 year from the handing over of the thing to the buyer, it is assumed that the defect already existed at the time of handing over the thing. It is the responsibility of the Online Store to refute the corresponding assumption.
The buyer has the right to contact the online store within two months at the latest by sending an e-mail to the address info@kodutehnika.ee.
The Online Store is not responsible for defects that have arisen after the goods transfer to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online Store will return to the buyer all the fees attached to the sales contract.
The Online Store will respond to the consumer's complaint in writing or in a form that enables written reproduction within 15 days.

Direct marketing and personal data processing

The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver the goods.
The online store sends the buyer newsletters and offers to the buyer's e-mail address only if the buyer has expressed his desire to do so by entering an e-mail address on the website and has indicated his desire for direct mail notifications. to receive.
The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us via e-mail or by following the instructions in the e-mail containing the offers.

Dispute Resolution

If the buyer has complaints about the Online Store, they must be sent to the e-mail address info@kodutehnika.ee
If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Commission. You can familiarize yourself with the procedural conditions and submit an application here. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer's complaint by the commission is free of charge.
The buyer can contact the European Union consumer dispute resolution to the platform.